Delivery
Insight Security / Roller Barrier is the on-line shopping facility for Insight International Corporation Ltd and its trading divisions, including "Insight Security", "Mirror Warehouse", and various other specialist divisions / web sites.
At https://www.rollerbarrier.com/ you can order goods on-line, pay for your order using most major Credit or Debit Cards and have your goods delivered to a valid UK mainland address.
If you wish to use an alternative form of payment or to have goods delivered outside of UK mainland, we can still offer a mail order service, but you will need to contact us by phone to place your order and make your payment (tel: +44 (0)1273 475500 - see "Contact Us" for full contact details).
Once you have selected all the items you require and added them to your shopping basket, you will be able to move into the secure server area (operated by ‘Shopify’) and pay for your goods using your Debit or Credit card or Paypal.
Your order will be confirmed by e-mail and your goods will normally be shipped within 7 days (typically within 1-3 working days)
Whatever you order on-line at any one time, you will only be charged a single delivery charge. This will be the delivery charge associated with the product purchased, bearing the highest individual delivery charge.
Most products fall in to our "Standard" or "Lite" delivery charge bands, depending on the nature, size & weight of the product(s) ordered, however some bulky or extra heavy items may involve a higher carriage charge.
There are no hidden charges. When you add an item to your shopping basket, the Vat and carriage charge will be clearly shown, so that you will know precisely how much your order will cost, before you log into the SagePay Secure Area to provide your Debit / Credit Card details.
Delivery of Your Order
1. Small items shipped by post will be delivered in accordance with the standard postal service.
2. Goods shipped via courier (usual method of dispatch) are delivered on normal working days excluding weekends and Bank Holidays. - Typically most national courier companies close down between Christmas and the New Year which may delay the shipping of goods ordered during that period – if delivery of your order is time critical, please phone us to discuss your requirements. Under normal circumstances, your goods will be shipped within 7 days (typically within 1-3 working days) of acknowledgement of your order.
In the unusual event of an item(s) being out of stock, and where it is expected that goods will not be available to ship within the 7-day period, you will be advised of the estimated lead-time and offered the opportunity to leave the delayed products on back order, or to cancel part or all of your order. Where it would be possible to ship some but not all the goods, should you elect to take the available items and leave the missing items on back order, the missing goods will be shipped to you as soon as they are available, without any additional carriage charge.
All goods are dispatched using a signed delivery service. If there is no one present to sign for the goods on delivery, a notification of the attempted delivery, will be left at the delivery address, giving contact details showing where to ring or visit to arrange for the re-delivery or collection of the goods.
For Urgent, Pre Booked or Timed Deliveries:
Should you need your goods urgently, or delivered using a timed or pre-booked delivery service, please telephone Insight (see "Contact Us") to discuss your requirements and arrange special delivery. (please note: a supplementary delivery charge may apply for special deliveries and your order may have to be taken over the telephone rather than on-line)