Return of unwanted goods / No Quibble Money Back Guarantee
Notwithstanding your statutory rights (i.e. faulty goods, etc.), if for any reason within 14 days of receipt of the goods, you decide that you want to return the items ordered, you may do so without quibble, providing that the goods are returned unused and in a resalable condition with all packaging, manuals, and any associated items, etc. intact.
To return the goods, you will need to telephone Insight (see "Contact") to obtain a "Goods Returns" reference number and a UK returns address.
Goods must be returned to Insight at your expense, and will remain your responsibility until safely received by Insight.
Upon safe receipt of the returned goods (in an acceptable condition) by Insight, the amount initially taken from your Debit or Credit card will be refunded to that card (normally within 7 working days of receipt by Insight of the returned goods).
Please note: our policy in respect of the return of unwanted goods as outlined above, is in full accordance with the "Distance Selling Regulations" as applicable to consumers purchasing goods over the internet. The terms apply to private purchasers and specifically exclude Special Order Goods (see below) or goods which are customised for or made to the customer's specification.
Special Order Goods:
Where the order quantity for any product exceeds the upper level quantity shown for the quantity break discounts as displayed on the website through which the goods were ordered, the order will be deemed to be for Special Order Goods.
Special order goods also include; Non Stock Items, or Goods Ordered in Specifically for the Customer.
Note: If you would like to place an order for larger quantities of any specific product, please call us (see "Contact") to discuss your requirements and to find out about product availability / delivery lead-times and any special discounts that may be applicable to your order. We will also be pleased to discuss the feasibility of an advance product sample pending delivery of the complete order.